Dusty Bin Customer Service Centre
Here at Dusty Bin we pride ourselves in offering the best possible customer service. We have vastly experienced engineers based here at our Distribution Centre in Southend who can help with service enquiries as well as repairing products for our customers. We also offer advice on spares and accessories so please do not hesitate to contact us should you have any queries.

For service enquiries relating to any of the above brands please contact Dusty Bin Customer Service at:
Telephone: 03333 224 000
Email: info@dustybinuk.com

Please note that our Service Centre is open from 8.30am to 4pm Monday to Friday and it is not open at weekends or Bank Holidays. Outside of these hours please either leave a message for us to return your call or email our customer service department

Your new product has a warranty of 12 months from the date of purchase with an extra 12 months if you are able to provide your original receipt. Please keep your receipt safely as it will be required as proof of date of the original purchase; Please note we reserve the right to refuse any warranty claim if proof of purchase is not presented.

Returned goods can only be accepted when repacked properly and in full together with the original packaging and our Returns Allowance code. All warranty claims should in the first instance be directed via the retailer from whom the original purchase was made before contacting Dusty Bin Service on the above contact details.

If a warranty claim is accepted then it is at our discretion whether the machine is repaired or replaced. Please note the appliance must have been used for the purpose it was intended and any miss-use detected during examination such as use without filters will invalidate this warranty (unless stated it is a bagless unit)

This does not affect your statutory rights. In the event of a service query please contact us on 03333 224 000 where we will be pleased to help; or via email on info@dustybin.com